Eventually someone in the airline will pay attention. Have friends re-share the story, particularly on Twitter. Don’t be a jerk, but share your story and be sure to tag your airline’s social media accounts. If you have access to high-end concierge services via an elite credit card, a travel membership program, or a corporate travel account, consider putting your concierge or ambassador to the task.īaggage waiting for owners Share your storyĪfter a few days, you will want to take your story to social media. Once you’ve submitted your paperwork and you have your claim information, you might consider hiring a professional. Actually getting paid for your lost or delayed luggage reimbursement is another matter with some airlines being very quick and others not. International flights are covered by the Warsaw Convention, but the current lost luggage reimbursement is around $1,750 per person. The airlines are required to reimburse you for delayed, lost or damaged baggage up to $3,300 per person on domestic flights. How much do airlines have to pay for lost luggage? The answer depends on if the flight was a domestic flight or an international flight. Figure out what you need for a few days and immediately buy those items. Most bags that fall into the delayed baggage category make it back to the passenger in 3-7 days. You need to assume your bag is lost for a minimum of 5 daysĪirlines rarely get bags back to passengers in 48 hours. But remember the phrase, “You catch more flies with honey.” Being a jerk or obnoxious is unlikely to help your case. Get in front of a real person (ideally a manager) at the baggage office at the airport. Be sure to have all of your information handy, including record locator number, flight number, and description of your bag (including color, shape, size, manufacturer, and any distinguishing characteristics).
You must file your claim immediately to receive compensation and it helps to start the clock on your claim. File your claim immediately at the airportĭon’t just assume your bag will come on the next flight. Nobody from the airline is just going to magically find your bag without you taking steps to make it happen. Here is what to do when luggage is lost or delayed on your flight.
That dreaded feeling of wondering if your baggage made it (Photo by Tom Mayby CC 2.0) What To Do When the Airline Loses Your Luggage
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